Support Center

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Common Issues

App Crashes or Won't Start

  • • Force close the app and restart it
  • • Restart your iPhone/iPad
  • • Make sure you have iOS 14.0 or later
  • • Try deleting and reinstalling the app

AI Generation Not Working

  • • Check your internet connection
  • • Use clear, front-facing photos
  • • Make sure faces are clearly visible
  • • Try with different photos

Photos Not Uploading

  • • Grant photo access permissions in Settings
  • • Check available storage space
  • • Try with smaller image files
  • • Ensure photos are not corrupted

Purchase/Subscription Issues

  • • Check your App Store purchase history
  • • Try "Restore Purchases" in the app
  • • Restart the app after purchase
  • • Contact Apple Support for billing issues

Best Photo Guidelines

Do This

  • • Use high-resolution photos
  • • Front-facing, direct view
  • • Good lighting (natural preferred)
  • • Clear facial features visible
  • • Neutral expressions work best
  • • Adults 18+ only

Avoid This

  • • Sunglasses or face coverings
  • • Heavy makeup or filters
  • • Blurry or low-quality images
  • • Side profiles or angled shots
  • • Group photos with multiple faces
  • • Celebrity or unauthorized photos

System Requirements

iOS Requirements

  • • iOS 14.0 or later
  • • iPhone 6s or newer
  • • iPad Air 2 or newer
  • • At least 1GB free storage

Optimal Performance

  • • iPhone 12 or newer recommended
  • • Stable internet connection
  • • Latest iOS version
  • • Background app refresh enabled

Still Need Help?

Email Support

Send us a detailed message and we'll get back to you within 24 hours.

nikpolale@gmail.com

When Contacting Support

  • • Include your device model and iOS version
  • • Describe the issue in detail
  • • Mention any error messages
  • • Include screenshots if helpful
  • • Let us know what you've already tried